Six years remote, into AI engineering.

Sep 2023 — Present

Denver, CO, US · Remote · Freelance

MemberDev

WebOps & DevOps · AI Systems

A small agency that builds custom WordPress membership sites for coaches, educators, and communities.

• I take care of WordPress membership sites. Features, hosting, plugins, DNS, security, the day-to-day so they stay up.
• I build AI chat for those sites so it can read the content and explain it to members.
• I also do the heavier jobs: migrations, moving media off the server, looking at logs when something is slow or broken.

Jul 2022 — May 2023

New York, US · Remote

DigitalOcean

Technical Account Manager

Cloud hosting for agencies and small businesses. Cloudways, acquired by DigitalOcean in 2022.

• I looked after 450+ web companies on managed cloud hosting, about $160K a month in recurring revenue.
• I did account reviews covering WordPress hosting, DNS, SSL, migrations, backups, server setup, and performance.
• I watched for churn, upsells, technical risk, and bad configs, then turned that into next steps or an escalation.
• I worked with customers, Support, Product, and Engineering when a ticket wasn't enough.

Aug 2020 — Jul 2022

Lithuania · Remote

Hostinger

Technical Success Specialist · Web Hosting

A large web hosting company with millions of customers.

• I helped 4,800+ customers over live chat and email in a busy hosting queue.
• I fixed hosting, domains, DNS, SSL, business email, WordPress, slow sites, backups, and migrations.
• I used control panels, Chrome DevTools, some HTML/CSS/PHP, and DNS tools to find the problem.
• I walked people through connecting a domain, turning on SSL, setting up email, and wrote down the issues that kept coming back.