Juan Pablo Ramirez
I'm Juan Pablo. I keep web platforms calm.
Technical support engineer across hosting, DNS, WordPress, and SaaS operations — building AI-assisted systems that make support work better.
Now
since 2023Client WebOps at MemberDev
WordPress membership sites: support, QA, hosting, DNS, migrations, and a bit of AI around the tickets.
On the radar
phase 0–1 activeAI harness engineering
Schemas, evals, retrieval. I'm on a seven-phase plan toward AI support systems. Still in the early phases.
Shipping
3 in productionFour of my own apps
GiseUGC, Budget & Expense, and JPTracker are live. Trainer Cloud is a private beta I use myself.
450+
accounts managed
$160K+
MRR under care
4,800+
customers supported
6+
years remote
01—Projects
02—Work experience
03—Stack
Hosting & Infrastructure
Kinsta · Cloudways · DigitalOcean · AWS · Cloudflare · Vercel · DNS / SSL / cache
WordPress & CMS
WordPress · WooCommerce · MemberMouse · ACF · Gravity Forms · Elementor · Custom plugins
Code & Data
TypeScript / JavaScript · React / Next.js · HTML / CSS · PHP · SQL / MySQL · Supabase · Git / REST APIs
AI Tooling
Claude Code · Codex · Cursor · Gemini · OpenRouter · MCP servers
Support Operations
Technical account management · SaaS implementation · Escalations / SLA · QA & bug reproduction · Docs & playbooks · Customer success